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Virag Patel · ePac & Fujifilm FP790: Expanding Digital Packaging · PACK EXPO Chicago

At PACK EXPO in Chicago, INKISH Editor-in-Chief Morten B. Reitoft meets Virag Patel, Co-Founder and CEO of ePac Flexible Packaging, following the announcement of a global strategic partnership with Fujifilm and the introduction of the Jet Press FP790 into ePac's production platform.

Celebrating its tenth anniversary, ePac has grown from a single facility in Madison, Wisconsin, into an international digital flexible packaging company. Patel reflects on the journey, the importance of taking risks, and how a willingness to experiment with new technologies has become an essential part of ePac's culture. Innovation sometimes involves failure, but according to Patel, learning from those experiences is what allows a company to continue growing.

The decision to invest in Fujifilm's FP790 follows nearly two years of evaluation and represents an expansion rather than a replacement of ePac's existing HP Indigo technology. Patel explains why having multiple technologies available creates opportunities to serve different market segments, support customers as their businesses grow, and explore applications that were previously outside ePac's reach.

The conversation also addresses the majority investment by Butterfly Equity and how access to capital, combined with financial discipline, can support the company's next phase of expansion. Equally important is ePac's highly automated workflow and scalable production model, which have enabled the business to serve thousands of customers across different geographical markets.

Looking ahead, Patel sees opportunities beyond ePac's traditional flexible packaging applications, including new product categories such as labels, sleeves, and other packaging formats. For him, printing technology is ultimately a vehicle for reaching new markets, rather than an end in itself.

An interesting conversation about entrepreneurship, calculated risks, strategic partnerships, and why ePac believes the next decade could offer even greater opportunities than the first.

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Don Schroeder · Fujifilm FP790: Digital Printing and Flexo Working Side by Side · PACK EXPO Chicago

At PACK EXPO in Chicago, INKISH Editor-in-Chief Morten B. Reitoft meets Don Schroeder from Fujifilm to discuss the growing opportunities for digital printing in flexible packaging and how the Fujifilm Jet Press FP790 is designed to complement rather than replace conventional flexographic printing.

Schroeder has been involved with the FP790 since its early development stages in 2021, working closely with Fujifilm's R&D team in Tokyo to refine the technology, improve ink performance, and prepare the press for commercial production. Today, the water-based inkjet press offers packaging converters an opportunity to address changing market demands, including shorter runs, a growing number of SKUs, sustainability requirements, and greater production flexibility.

An important part of the conversation is the relationship between digital and conventional printing. According to Schroeder, the FP790 is not intended to replace flexo but to work alongside it, allowing converters to select the most efficient technology for each job. With its wide color gamut, consistent production speed of 50 meters per minute, and aqueous ink technology, the FP790 brings new possibilities to an industry undergoing significant transformation.

The discussion also explores why Fujifilm is exhibiting at PACK EXPO, a show traditionally focused on packaging machinery rather than printing technology, and why closer relationships with brand owners, converters, and technology partners are becoming increasingly important.

An interesting conversation about digital transformation, sustainability, and how the future of flexible packaging may depend less on choosing between technologies and more on making them work together.

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Gregory Horney · Fujifilm FP790: The Economics of Digital Packaging · PACK EXPO Chicago

At PACK EXPO in Chicago, INKISH Editor-in-Chief Morten B. Reitoft meets Gregory Horney from Fujifilm to discuss why digital printing is becoming increasingly attractive to flexible packaging converters, even in an industry traditionally considered conservative and heavily invested in conventional printing technologies.

The conversation focuses on the Fujifilm Jet Press FP790 and the business opportunities it creates beyond simply replacing analog production. While flexographic presses offer impressive production speeds, digital printing brings advantages in uptime, consistency, reduced setup costs, and the elimination of plates and other consumables. According to Horney, these benefits can fundamentally change the economics of packaging production, particularly as brands increasingly demand shorter runs, seasonal variations, and more SKUs.

Drawing on his experience working with converters, Horney explains how digital printing can help businesses reduce inventory, free up capacity on existing flexo presses, respond faster to changing customer requirements, and even create opportunities for new business models. The discussion also addresses the importance of water-based inks, food packaging requirements, and the ability to handle short, medium, and longer production runs.

With Quantum Flex Pack serving as an important early US customer and European installations helping demonstrate the technology's potential, Fujifilm is now expanding its presence in the American flexible packaging market.

An interesting conversation about why digital transformation in packaging is not necessarily about replacing existing technology, but about improving profitability, increasing flexibility, and giving converters new opportunities to grow.

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Tony Aquino · Fujifilm FP790: ePac Flexibles Invests in Inkjet · PACK EXPO Chicago

At PACK EXPO in Chicago, INKISH Editor-in-Chief Morten B. Reitoft meets Tony Aquino, Vice President of Sales at Fujifilm North America, for an important announcement: ePac Flexible Packaging, one of the most recognized names in digital flexible packaging, has decided to invest in Fujifilm's Jet Press FP790.

For Fujifilm, the announcement represents a significant milestone in bringing its water-based inkjet technology to the North American packaging market. Following successful installations in Europe and growing interest in the technology, the decision by an established digital packaging producer like ePac provides important validation of the FP790's capabilities and commercial potential.

Aquino explains why ePac's decision is particularly interesting. Already operating an extensive digital printing infrastructure, ePac sees opportunities to expand its business by combining existing technologies with the FP790. Rather than replacing current equipment, the Fujifilm press introduces additional capabilities, potentially opening new markets, applications, and business opportunities.

The conversation also explores the growing importance of sustainability, food-safe packaging, water-based inks, and the regulatory developments influencing technology investments on both sides of the Atlantic. Aquino explains why purchasing a digital packaging press involves much more than printing technology alone, with lamination, coating, pouch production, and the overall manufacturing workflow playing essential roles.

With ePac now joining Fujifilm's growing customer base, the announcement could mark an important step in the adoption of industrial inkjet printing for flexible packaging in North America.

An interesting conversation about technology, business development, and why one of the industry's established digital packaging producers is choosing to expand its capabilities with another digital printing platform.

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Taku Ueno · General Manager · Fujifilm FP790 & ePac: A Global Inkjet Partnership · PACK EXPO Chicago

At PACK EXPO in Chicago, INKISH Editor-in-Chief Morten B. Reitoft meets General Manager, Digital Printing, Graphic Communications Department, Taku Ueno from Fujifilm following the announcement of a strategic partnership between Fujifilm and ePac Flexible Packaging, marking an important milestone for the adoption of water-based inkjet technology in flexible packaging.

Fujifilm has been investing in inkjet technology for more than two decades, developing everything from printheads and inks to complete industrial printing systems. Ueno explains how the company's combination of internal innovation, acquisitions, and technology partnerships has helped establish its position in the market. Developing the Jet Press FP790 required years of research, particularly to overcome the technical challenges of printing water-based inks onto plastic substrates.

The agreement with ePac is especially significant. As one of the world's leading digital flexible packaging producers, ePac has built its business around digital printing, and the decision to introduce the FP790 represents an opportunity to expand its capabilities rather than simply replace existing technology. Ueno reveals that ePac had been a target customer from the beginning of the FP790 project and that reaching this agreement involved nearly two years of discussions and development.

The conversation also explores the international ambitions behind the partnership. While the immediate priority is ensuring a successful first installation, both companies see opportunities to expand the technology across ePac's global production network. Ueno emphasizes that getting the first installation right is essential before taking the next steps.

An interesting conversation about long-term technology investment, the challenges of innovation, and why Fujifilm's partnership with ePac could be a significant milestone in the digital transformation of flexible packaging.

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Parag Patel · ePac & Fujifilm FP790: Scaling Digital Packaging · PACK EXPO Chicago

At PACK EXPO in Chicago, INKISH Editor-in-Chief Morten B. Reitoft meets Parag Patel, President of Technical Services at ePac Flexible Packaging, following the announcement of a global strategic partnership with Fujifilm and the introduction of the Jet Press FP790 into ePac's production platform.

In just ten years, ePac has grown from a single production facility in Wisconsin into an international digital flexible packaging business serving thousands of customers across North America, Europe, Africa, and Asia. Patel explains how the company's unique "plant in a box" concept has enabled rapid international expansion through standardized production technology, integrated software, and a decentralized management structure that allows local teams to adapt to their markets.

The conversation explores how ePac has demonstrated that digital flexible packaging can be a profitable and scalable business model. From micro-businesses in Indonesia to larger brands in the United States, ePac has built its success around serving customers with different requirements while maintaining a consistent production platform.

The decision to introduce Fujifilm's FP790 is another step in that development. Rather than replacing its existing HP Indigo technology, ePac sees the water-based inkjet press as a complementary solution that can expand production capabilities, support larger customers, and create new opportunities for growth. Patel also discusses the company's majority investment by Butterfly Equity, the capital-intensive nature of the business, and why continued investments in technology and people remain essential.

Sustainability is another important topic. Patel explains why ePac is investing in recyclable packaging solutions and material flexibility, preparing for changing customer demands and environmental requirements across different markets.

Despite its impressive international growth, Patel believes ePac is still far from reaching its potential. With the global flexible packaging market offering enormous opportunities, the combination of established digital technology, new inkjet capabilities, and a scalable business model could take the company considerably further.

An interesting conversation about entrepreneurship, global expansion, technology partnerships, and why continuous innovation is essential, even for a company that has already helped transform its industry.

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Christopher Berti · SVP Digital Print Ecosystem · Heidelberger Druckmaschinen · Shift

HEIDELBERG may be famous for heavy metal, but digital print has been part of the company’s portfolio for many years — and with Jetfire, the digital strategy has clearly moved to another level.

At the HEIDELBERG SHIFT event in Wiesloch, we talk with Christopher, SVP Digital Solutions and Digital Print Ecosystem, about the changing commercial printing market, the growing role of inkjet, and why HEIDELBERG increasingly sees offset and digital not as competing technologies, but as parts of the same production ecosystem.

Commercial print volumes may be declining, but the number of individual orders continues to increase. Printers are producing more jobs with fewer sheets per job, making automation and intelligent job routing increasingly important. Digital production fits naturally into that environment, while offset remains extremely competitive for longer runs. The challenge is therefore not deciding between offset and digital, but determining which technology is right for each individual job.

That is where Prinect becomes central to HEIDELBERG’s strategy. By connecting offset and digital production within the same workflow, jobs can increasingly be directed toward the most suitable output technology based on run length, cost, productivity, and other production criteria. For existing HEIDELBERG customers, the ambition is to create one ecosystem rather than separate islands of production.

We also talk about Jetfire. The Jetfire 50 is now establishing itself in the market, with around 30 units sold worldwide according to Christopher, while the B2 Jetfire 75 is scheduled to follow. The partnership with Canon, announced at drupa 2024, surprised many in the industry, but combining Canon’s inkjet technology with HEIDELBERG’s workflow, customer base, service organization, and offset expertise creates an interesting proposition.

And while printed sheet volumes may continue to decline in parts of commercial print, Christopher makes another important point: shorter runs can generate a higher value per printed page. The future of commercial print may therefore be less about producing ever more sheets and increasingly about producing more individual jobs efficiently and profitably.

SHIFT itself reflects the same thinking. The first day brings perspectives from outside HEIDELBERG, including software, automation, AI, and robotics, while the second day brings those discussions closer to HEIDELBERG’s own technologies and developments. With more than 300 participants this year, the format clearly continues to grow.

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Andreas Reichert · CEO · Lunes Robotics · Shift

At the HEIDELBERG SHIFT event in Wiesloch, we met Andreas from Lunes Robotics, a company developing what it describes as an operating system for industrial robots — with a particular focus on robots that need to move, adapt, and work flexibly rather than simply repeat one fixed task.

That distinction is important. Traditional industrial robots are extremely good at doing the same thing over and over again, but the next generation of robotics needs to understand much more about context, intent, and changing environments. Andreas explains that this is where software becomes critical. A robot that understands why a task is being performed can potentially react faster, recover better when something changes, and become far more useful in real production environments.

We also talk about the rapid development of AI, memory, self-learning, and the difference between an impressive demonstration and something that is truly reliable and repeatable in industry. Robotics is moving extremely fast, but Andreas is careful to distinguish between hype and practical applications that companies can actually deploy.

Lunes Robotics takes a hardware-agnostic approach. Rather than betting everything on a single robot platform, the company focuses on specific use cases and selects the hardware best suited to solving them. For Andreas, this is also why the idea of one universal robot capable of doing everything remains a risky proposition. Industrial automation needs focus, reliability, and a clear understanding of the tasks that actually need to be solved.

The printing industry is one of the areas Lunes Robotics is now exploring, and HEIDELBERG has helped the company better understand where robotics may create value in print production. The interest at SHIFT clearly shows that printers are increasingly looking beyond traditional automation and toward more flexible robotic solutions.

The technology may already work, but another challenge remains: safety. Bringing mobile robots into real production environments requires security concepts, certification, and careful integration, and Andreas explains that this can currently take longer than getting the robot itself to perform the task.

Robotics is therefore not only about creating a machine that can move. It is about creating a system that understands, adapts, works safely, and solves real industrial problems.

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Eric Braun · Offset Printing Operator · Heidelberger Druckmaschinen · Shift

At the HEIDELBERG SHIFT event in Wiesloch, it is easy to focus on strategy, AI, software, and the people presenting on stage. But without the operators, there is no production — at least not yet.

We met Eric, one of the HEIDELBERG operators working with a highly configured packaging press equipped with cold foil, double coating, and additional printing units for special applications. It is exactly the kind of machine that demonstrates why the discussion about fully autonomous production is more nuanced than simply removing people from the process.

For standardized work, such as four-color web-to-print production, automation can already take over more and more. But when applications become complex, when special effects, coatings, cold foil, UV, and demanding packaging jobs enter the equation, experience still matters. Eric explains that skilled operators are essential when something unexpected happens and when production requires more than simply following a predefined sequence.

We also talk about how packaging applications are changing. Instead of traditional double-coater configurations, HEIDELBERG increasingly sees customers using a coating unit followed by a printing unit to create highly detailed special effects. Full UV production opens possibilities for premium applications such as cosmetics, luxury packaging, and high-end beverage boxes, where finishing quality is a critical part of the product itself.

Eric has worked with HEIDELBERG since beginning his apprenticeship in 2004 and is now part of both production demonstrations and development work. For him, the combination is important. Inside the Home of Print, he works with the latest technology and even solutions that have not yet reached the market, while field experience brings him into contact with machines running under real production conditions — sometimes at extremely high utilization.

That combination of R&D and practical experience is also what makes customer demonstrations so demanding. Open houses may feel like a show, but when a customer arrives with their own jobs and is considering an investment worth millions of euros, every detail matters. The pressure increases, the customer looks at everything, and the operator has to prove that the technology works in reality.

And perhaps that is the most interesting part of Eric’s story. Technology continues to advance, automation becomes more capable, and AI will take over more tasks — but knowledge, experience, confidence, and even a little humor still matter when the machine has to deliver.

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Janine Schneider · Software Solutions Manager · Heidelberger Druckmaschinen · Shift

At the HEIDELBERG SHIFT event in Wiesloch, we met Janine Schneider inside the Home of Print — a place she knows very well. Before moving into product management for digital solutions, she was involved in customer presentations at the Home of Print, demonstrating how HEIDELBERG’s technologies work together from workflow to production.

Today, Janine is focused on Prinect, the workflow environment that connects HEIDELBERG’s different technologies and increasingly brings offset, digital, inkjet, finishing, and third-party equipment into one production ecosystem.

That integration becomes increasingly important as print runs get shorter and the number of jobs increases. A printing company may need to handle hundreds or even thousands of jobs every day, and without an intelligent workflow, the complexity quickly becomes impossible to manage efficiently. Prinect can route jobs automatically to the appropriate devices, including Versafire digital presses, with cloud-based and on-premise solutions working together to reduce manual intervention.

For Janine, workflow is increasingly becoming the real decision-maker in production. The press itself may be incredibly advanced, but it is the software that determines how efficiently work moves through the plant, which device receives each job, and how all the different technologies are connected.

Developing that workflow is far from simple. HEIDELBERG has to consider offset, toner, inkjet, flexo, inline and nearline finishing, third-party equipment, and very different customer production environments. Every new feature has to work within an increasingly complex ecosystem without creating new problems somewhere else.

That is why visiting customers remains so important. Janine recently met a commercial printer with a substantial offset operation who believes that within five to ten years, its commercial production could become entirely digital. Even for someone working closely with these trends every day, hearing a customer state that ambition so directly was surprising.

And this is where technologies such as Jetfire and Prinect become particularly interesting. For an existing HEIDELBERG offset customer, adding digital production does not necessarily mean creating another separate production island. The ambition is to build one integrated ecosystem where offset and digital can be managed through the same workflow.

The next major step is already coming: Prinect Touch Free will expand further, with offset becoming part of the automated production environment as HEIDELBERG continues toward increasingly autonomous print production.

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Volker Havel · Manager · Meinders & Elstermann · Shift

At SHIFT in Heidelberg, Morten B. Reitoft meets Volker from Meinders & Elstermann to talk about technology, automation, and why being among the first to adopt new solutions can create a real competitive advantage.

Meinders & Elstermann already operates digital printing technologies from HP and Canon, and has now added the Heidelberg Jetfire to its production setup. But the conversation quickly moves beyond hardware and into one of the most important challenges facing modern printing companies: how to manage an increasingly complex production environment with smaller jobs, faster turnaround times, and more equipment to coordinate.

Volker explains why Prinect Touch Free has become an important part of the company’s production strategy. By automating more decisions and allowing jobs to move between different production technologies even late in the process, the system helps reduce manual workload while increasing productivity.

The interview also touches on the challenges of introducing new software, the importance of analyzing new technology before implementation, and why working closely with suppliers such as Heidelberg through field testing can help shape better solutions.

And with AI becoming an increasingly important topic across the industry, Volker also shares what he hopes to gain from SHIFT — combining the discussions and presentations with the practical technology demonstrated at Heidelberg’s Home of Print.

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Bernd Zipper · Founder & CEO · Zipcon Consulting · Shift

At SHIFT in Heidelberg, Morten B. Reitoft sits down with Bernd Zipper for a conversation about UCP, MCP, Agentic Print, and why printers may have a much bigger opportunity in front of them than many currently realize.

Bernd argues that Agentic Print can bring small, medium, and large printing companies back into the game — but only if they understand how the new digital infrastructure works. The conversation explores how printers can make their capabilities visible to AI agents, how UCP can help structure what a company offers, and why MCP can become an important part of connecting print businesses to the emerging agentic economy.

The key point is that this future may not be driven only by price. Delivery speed, location, sustainability, substrate, production capabilities, and customer-specific requirements can all inform how an AI agent identifies the right supplier. For more complex print products, the process can also open the door to direct communication and quotation rather than simply comparing standard prices.

Bernd also stresses that printers do not need to become IT specialists themselves, but they do need the right IT partners, and they need to start now. His message is clear: understand MCP first, move into Agentic Print, prepare for UCP, and above all, keep learning.

The discussion ends with examples from companies such as Canva, Vista, Adobe, and Zazzle, showing how print is already being integrated directly into digital applications. For Bernd, that is precisely why printers must avoid becoming merely the final production link in someone else’s value chain — and instead make sure they remain visible, connected, and commercially relevant in an AI-driven future.

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Matthias Schmid · Managing Director · Schmid-Fehr · Shift

At SHIFT in Heidelberg, Morten B. Reitoft meets Matthias from Goldach in Switzerland — a printing company owner who has transformed a traditional print business into a broader communication and automation company. Today, the company covers much more than print. Its activities include online and print services, B2B shops, software development, process automation, digital printing, inkjet printing, lettershop, and logistics. The goal is to manage as much of the communication chain as possible for its customers. Matthias is also presenting at SHIFT, where he shares an important message for smaller printing companies: automation is no longer something reserved for the largest players. With 34 employees, his company has built highly automated workflows that allow jobs ordered through B2B shops to move through the system, into Prinect Touch Free, and all the way to production with almost no human intervention. The first person involved may only see the job when it is ready to run on a Jetfire. For Matthias, automation is not primarily about reducing staff. It is about producing faster, more efficiently, and with greater process security — while creating a better working environment for the people already in the company. The conversation also touches on succession. Matthias’ son and daughter are expected to take over the business one day, and he sees automation and continued development as part of preparing the company for the next generation.

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Azael De La Cruz · Performance Service Manager · Heidelberg Mexico · Shift

Mexico is becoming an increasingly important market for the printing industry, and at the HEIDELBERG SHIFT event, we caught up with a colleague from HEIDELBERG Mexico to discuss how quickly the market is changing.

One of the key priorities in Mexico today is performance improvement. New presses and new software bring significantly more intelligence, automation, and production capabilities than equipment from twenty years ago, but the real value only appears when customers actually use those possibilities. Technologies such as artificial intelligence, Intellistart, and autonomous production features can help improve productivity and return on investment — but only if printing companies are prepared to change the way they work.

That transformation is particularly interesting in Mexico because the market is highly diverse. Some printing companies already operate at a technological and organizational level comparable with leading companies in Europe and the US, while others are still working in a much more traditional way. The challenge for HEIDELBERG is therefore not only to sell technology, but also to help customers move from what might traditionally have been seen as graphic arts production toward a more industrial and technology-driven approach.

We also talk about Mexico’s relationship with the US and the broader global market. While domestic opportunities are growing, Mexican printers are increasingly producing for international customers and therefore need to compete at the same quality, productivity, and technology level as companies elsewhere in the world.

That is also one of the reasons for traveling all the way from Mexico to SHIFT in Heidelberg. The objective is to learn how technology, automation, AI, and new production concepts are being used in Europe, and then bring that knowledge back to Mexican customers who are increasingly interested in the same developments.

Mexico may once have been viewed by some European suppliers primarily as a market for used equipment, but that picture is changing quickly. More companies are investing in new technology — and the ambition is clearly to compete on the same level as the rest of the world.

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Jürgen Grimm · Head of Prinect · Heiderlberger Druckmaschinen · Shift

Jürgen Grimm has spent more than 30 years with HEIDELBERG, moving through service, marketing, press business, management in the US, and now software. That broad experience gives him a rare perspective on how both HEIDELBERG and the printing industry have changed — and why the next transformation may be one of the most fundamental yet.

At the HEIDELBERG SHIFT event, we talk about software, AI, connectivity, cloud technology, and the enormous challenge of bringing increasingly fragmented production environments together. JĂĽrgen describes HEIDELBERG Connect as the glue between systems, but also makes an important point: no printer operates only HEIDELBERG equipment. If software is going to serve customers properly, it has to become increasingly open and capable of connecting machines and systems across the entire production environment.

That matters when an average printing company can have more than 40 different software and machine systems in operation. Historically, technologies such as JDF helped establish common definitions and structures, but the future of connectivity will likely look very different. APIs, modern data models, cloud infrastructure, and new approaches such as MCP are making integration easier, while AI creates new possibilities for understanding and using the data already available.

HEIDELBERG has been collecting machine data for decades, initially with service and predictive monitoring in mind. Today, that same foundation can potentially support much broader applications. Jürgen distinguishes between the vertical view of individual equipment and the horizontal view a printer has across an entire production process — and it is precisely this horizontal integration that represents one of the industry's biggest opportunities and challenges.

We also discuss how quickly expectations are changing. People compare business software not only with other printing applications, but with the technology they use every day — Amazon, Canva, AI tools, and consumer applications that have fundamentally changed our perception of usability and speed.

For JĂĽrgen, the role of a technology leader is therefore changing as well. It is no longer simply about defining a five-year development roadmap inside one central R&D department. It is about listening to customers, learning from other industries, identifying which technologies are real and which are hype, connecting hundreds of different experiences, and then turning those insights into scalable solutions.

In other words, leadership may increasingly be about connecting the dots — and finding a way to industrialize what those dots reveal.

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Elke Steinbach · Head of Global Marketing · Heidelberger Druckmaschinen · Shift

Events like HEIDELBERG SHIFT do not happen by accident. They require months of planning, conversations with customers, and a clear idea of what the event should actually achieve. At SHIFT in Heidelberg, we talk with Elke Steinbach from HEIDELBERG about how the concept developed and why the event has grown from around 200 participants last year to more than 300 this year. From the beginning, the ambition was to create something different from a traditional technology event. HEIDELBERG already organizes many events where products, solutions, and new developments naturally take center stage, but SHIFT was designed to leave more room for discussion, networking, and learning from others' experiences. That is also why customers play such an important role on stage. Hearing directly from people who are working with technology, workflows, automation, and transformation every day can often be more valuable than another corporate presentation. For HEIDELBERG, it also creates an opportunity to listen. Marketing, development, management, and sales may all have different perspectives, but being in the same room with customers creates a much more direct understanding of the challenges companies are actually facing. We also talk about the atmosphere around HEIDELBERG today. Following the company’s 175th anniversary and the arrival of a new management team, there is a clear sense of renewal. Elke describes it not so much as changing HEIDELBERG, but as evolving the company and making better use of its capabilities. That evolution can also be seen in HEIDELBERG’s increasingly open approach to partnerships. Becoming a system integrator and delivering true end-to-end solutions cannot always be achieved alone. Collaborations with other technology providers are therefore becoming an increasingly important part of the strategy, with the focus moving toward what customers actually need rather than keeping everything within one closed ecosystem. SHIFT reflects that philosophy very well. It is about presenting ideas, but just as importantly, it is about listening, connecting people, and creating an environment where customers can openly share what works, what does not, and what they need next.