Nick Benkovich · CPO · CAI Graphic Communications · PRINTING United 2025
At Printing United in Orlando, Pat McGrew from INKISH speaks with Nick Benkovich from eProductivity Software (now under the CAI Graphic Communications banner) about the company’s direction, its embrace of AI, and the ongoing evolution of MIS and workflow automation. Benkovich emphasizes that while the name may have changed, “the people are the same, the products are the same — and what changes is the level of investment.”
He explains that continuous development, customer feedback, and a strong user community are what keep their solutions ahead in a fast-changing print technology landscape. “Software is about people — the people who build it, support it, and use it,” he says. “That’s what drives innovation.”
AI plays an increasingly central role for both users and developers. Benkovich describes how artificial intelligence helps simplify complex quoting processes, support onboarding, and accelerate internal software development. “I think of AI as a smart friend who taps you on the shoulder and says, ‘You could do this better,’” he explains. “We use it every day.”
Looking ahead to the company’s Connect event, Benkovich says customers can expect “evolution, not revolution,” with genuine, production-ready AI rolling out across the portfolio. “By February, many of our customers will be running real AI in production — not just marketing hype,” he adds.
Discussing Nubium, the company’s cloud-based MIS introduced last year, Benkovich notes its rapid adoption across the U.S., Europe, and the U.K. “The feedback has been phenomenal,” he says. “You can be up and running in about a month, with built-in training and live support. For smaller print shops, that flexibility is a game-changer.”
Benkovich concludes by reassuring customers that the company’s mission remains constant despite the new branding. “Keep doing what we’ve always done — stay committed to our customers, keep listening, and keep improving. The opportunity ahead of us is huge, and we’re ready for it.”
Fri October 24th
Andrew Gunn · Global Production Marketing ·...
At Printing United 2025 in Orlando, Morten Reitoft from INKISH speaks with Andrew Gunn, Head of Product Marketing at Fujifilm North America, about the company’s expanding technology portfolio and its “Make More” strategy. Andrew praises the show’s setup and energy: “It’s great — everything’s in one place, just like the industry’s focus on convergence.” That idea of convergence, he says, mirrors Fujifilm’s approach. “We’re showing everything from Revoria production toner and Jet Press inkjet to Acuity wide-format and Apeos office systems. It’s about one connected platform serving every customer need.” The conversation turns to ‘Make More’, Fujifilm’s core message — and acronym: M for Multi-platform offering, O for Optimized performance, R for Revenue growth, and E for Expanded experiences. “It’s not just a slogan,” Andrew says. “It’s a commitment to helping printers do more, earn more, and grow.” That “E” — Expanded experiences — reflects Fujifilm’s work to educate the market through CMYK+ design programs, pricing guides, and real-world business tools. “We’re not only selling technology,” Andrew explains. “We’re helping the whole industry elevate its creativity and profitability.” He also notes Fujifilm’s collaboration with design experts like Christine Yardley and Lucy Swanson, as well as the global expansion of “Make More” under Toshihiro Kino. “We started this in North America, but it’s now a global movement,” he says. Looking ahead, Andrew hints at new innovations such as AquaFuse ink and deeper automation. “We’re constantly innovating — but our goal stays the same,” he says. “To help customers say yes to more, achieve more, and make more.”