If a piece of paper can change your life, like exam papers potentially can, these are, of course, highly guarded as they are almost as valuable as currency. In South Africa, the exams are printed in secure printing facilities across different provinces, where uptime is as close to 100% as possible. These facilities undergo rigorous security checks, including background checks, and utilize offline equipment to ensure it can't be hacked. Lucia Bredenkamp is the Director of the Western Cape Education Department, and as she says in the interview, loves her work. In a public bid and tender, Ricoh won the assignment to equip the print facility with the right equipment. Lucia Bredenkamp explains that Ricoh is a clear upgrade from the previous supplier, but listen to the interview yourself.