Exiting a Franchise is not an easy decision · Andy Selcho · CEO · Nuance.ink

For more than 30 years, the family behind Nuance has built its printing business in Sandy, Utah. When INKISH visited two years ago, the company operated under another name as part of a major American printing franchise. Today, the team, ownership, and equipment remain the same—but the company has taken a significant new step.

Nuance is now independent.

For owner Andy Selcho, leaving a network that had contributed considerably to the company’s development was not an easy decision. The business was founded by his father, and the former franchise had played an important role in helping it reach its current position. But when the agreement ended, the family had to consider not only where the company had come from, but where it wanted to go next.

The result is Nuance—a name and identity intended to represent the company more authentically and allow the team to provide a more personal and valuable service to its customers.

The printing industry has changed significantly. A considerable part of the market continues to focus on speed and low prices, but Nuance sees growing opportunities in print created with greater intention. The objective is not simply to manufacture another printed product, but to understand what the piece is expected to accomplish.

What role does it play in the customer journey? What should the recipient notice, feel, understand, or do? And how can materials, design, production, finishing, and delivery help the printed communication perform its job more effectively?

Nuance has always operated as a high-value printer, but the ambition is now to make everything it produces more valuable. That does not necessarily mean making every project more expensive. Sometimes the improvement comes from asking better questions, understanding the purpose of the job, or making small changes that encourage the recipient to look again.

The company describes this ambition as creating “curious customers.”
An unusual business card, a tactile surface, an unexpected format, or a carefully considered finishing detail can reward another look. The printed piece becomes more than information—it becomes an experience that creates interest and strengthens communication.

Nuance also recognizes that no printing company can own every technology required to produce every possible solution. The company’s responsibility is therefore not limited to what can be manufactured internally. When specialist partners or external capabilities are needed, the objective remains the same: to make the process seamless and deliver the strongest possible result for the customer.

The transformation into Nuance has not changed the ownership, employees, or production equipment. What has changed is the company’s way of thinking about print and the value it can create.

The long-term ambition is both simple and bold: to make the world better by making print better.

Watch the film and meet Andy Selcho and the Nuance team as they begin a new independent chapter—built on family history, customer conversations, valuable communication, and print that rewards another look.