Making Web-to-Print Less Scary · Douglas Gibson · CEO · Infigo
Web-to-print sounds like an obvious step toward automation.
Until you start thinking about APIs, MIS integration, product configuration, substrates, pricing rules, workflows, and all the data that needs to be connected.
Then it can suddenly feel rather complicated.
At LOUPE Americas in Chicago, Wayne Beckett meets longtime industry friend Doug Gibson of Infigo to discuss how the company is working to make web-to-print considerably easier to implement — particularly for startups and smaller businesses that may not have dedicated technical teams.
For Infigo, one of the biggest objectives is reducing onboarding time.
A web-to-print implementation that might historically have taken 30, 60, or even 90 days could increasingly be reduced to weeks — and eventually, perhaps, days — by automating more of the setup process.
AI is becoming part of that journey.
Instead of manually configuring every aspect of a product, Infigo is exploring ways for users to describe what they need in conversation and for the platform to automatically generate product structures, descriptions, settings, and other information.
That becomes particularly interesting in labels and packaging, where products can quickly become complex.
Materials, dimensions, finishes, pricing, quantities, artwork requirements, and production options must all be defined correctly before a customer can simply click Buy.
The ambition isn’t necessarily to automate 100% of everything.
If the platform can automatically prepare 60%, 70%, or 80%, customers can spend more time thinking about the business rather than configuring software.
Doug also makes another important point: you don’t necessarily need decades of printing experience to build a successful online print business.
He recalls meeting the founders of Packaging Lab when they were still considering entering the print market. They had virtually no printing experience at the time, but combined production technology, Infigo software, and the right partners to build what became a multimillion-dollar online business.
For Doug, that example highlights something central to Infigo’s approach.
Software matters.
But so do the people, knowledge, and experience surrounding it.
In this INKISH film, Wayne talks with Doug Gibson about web-to-print, labels, APIs, automation, onboarding, AI, startups, and why the next generation of online print platforms shouldn’t require customers to become software experts before they can start selling print.
Because automation only really works when it also makes things simpler.









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