Lemaz Sanchez · CEO · PlanProphet
At PRINTING United 2026 in Las Vegas, Pat McGrew meets Lemay Sanchez, CEO and Co-Founder of PlanProphet, for two conversations in one: how printers can grow customer relationships more systematically — and how the industry can attract the next generation.
PlanProphet describes itself as a customer growth platform for print businesses. CRM, sales automation, marketing automation and customer communication come together around one objective: helping printers understand and grow the complete customer lifecycle.
And PlanProphet doesn’t necessarily require printers to replace the systems they already use.
The platform integrates with numerous estimating and MIS systems, online storefronts and accounting platforms, allowing order information to flow into PlanProphet and give sales and customer-service teams a clearer view of what is happening with each customer.
For smaller and medium-sized printers, that can be particularly valuable. Many businesses still manage opportunities through spreadsheets, notes, email and knowledge stored in individual employees’ heads. Lemay actually likes those environments because the improvement from introducing structure and automation can be immediate.
The objective isn’t to make printers become software experts.
It’s to automate repetitive customer-management tasks, identify opportunities and help companies extract more value from the customers and equipment they already have.
But Pat and Lemay also talk about something much more personal: Ink Runs Deep.
PlanProphet created a limited-edition, American-made varsity jacket celebrating the culture of print, with 100% of net proceeds supporting scholarship programs for young people entering the printing and graphic communications industry.
For Lemay, attracting new people is one of the industry’s most important challenges. Print needs young people who see technology, automation, creativity and business opportunity — and recognize that this is an industry where they can build a future.
Grow the customers we already have.
And invest in the people who will take print forward.
Watch Pat McGrew’s conversation with Lemay Sanchez from PlanProphet at PRINTING United 2026 in Las Vegas.
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Sat September 26th
Doug Richards · Product Partner Line Manager...
A surprising amount of print production still starts with an email. At PRINTING United 2026 in Las Vegas, Pat McGrew meets Doug Richards from Fiery to see how Fiery Scribe can remove much of the manual work normally involved in turning those emails into production-ready jobs. The traditional process is familiar. An operator opens the email, reads the customer instructions, downloads the attached PDF, imports it into the Fiery, interprets the specifications, sets copies, media, color, imposition and finishing — and only then can the job move toward production. Fiery Scribe uses AI to shorten that process dramatically. A customer can simply send an email describing what they want — perhaps 25 black-and-white booklets — and attach the PDF. Scribe interprets the request, applies the relevant job properties and sends the file directly into Fiery Command WorkStation, ready for the operator to review. The human is still in control. If information is missing or something needs clarification, the operator can see both the original request and the settings Scribe has applied, make adjustments and communicate back with the customer. For busy print environments where dozens of jobs arrive through email every day, removing repetitive job-entry clicks can create a significant productivity gain. Doug describes one early user returning to an inbox containing 40 untouched job requests and using Scribe to quickly move those emails into the Fiery workflow instead of manually recreating each job. Fiery Scribe supports selected FS500 Pro/FS500 servers and later and is available as a licensed application within Command WorkStation. Email in. Job ticket created. Operator checks it. Print. Watch Pat McGrew's conversation with Doug Richards from Fiery at PRINTING United 2026 in Las Vegas.