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That radio is funny. I can remember that radio being in my life from the time I was a little girl. We had a little tiny little black and white TV. That got two channels. And I just remember pushing the buttons and trying to find the sound. And when my mom passed and a few years ago, I got a bunch of her stuff. This radio was in there. I'm hearing the same ads, but on different podcasts now. The type of communication hasn't changed. And I love how podcasts have evolved. It takes at least ten touches before your brand is a memory. Is even recognizable. That's where you can really start to recognize the buying patterns and the behaviors. And yeah, a lot of it is because we are bombarded and hit by so many messages. On so many channels. Scrolling and scrolling and scrolling. Oh, oh, I'm going to stop for a second. That spark that makes somebody stop. It becomes a little bit tricky, especially if you're selling a B2B solution. The smart companies are using their employees as brand ambassadors. I tend to be creative with words that need to be graphic designer. I got into the print industry as a typesetter. I have roots in print. And a lot of what I surround myself with are those fond memories. I've got illustrations of my parents. These are the things that I look at. That no matter what craziness is going on. I feel like so much has changed. But yet so much has stayed the same. I think we should stop calling it the print industry. And start calling it the communications industry. You know, I've been hearing for years print is dead. Print isn't dead. Print is dead. Print isn't dead. Print has changed. Print is different. Print is more. Print is communication. Print is the only medium where you can take a digital brand and actually make it physical. Are we ever going to call ourselves the communications industry? I think that would be awesome.

At Printing United Expo in Orlando, Wayne Beckett from INKISH speaks with Joanne Gore from Joanne Gore Communications. Joanne, recognized as one of the inaugural All-Stars at the event, has been active across the show floor, leading student tours, hosting sessions, and supporting the newly formed Customer Experience Management Association. She shares insights on the continued strength and evolution of the print industry, emphasizing that print is far from dead and remains vibrant and full of opportunity. Through her company, Joanne Gore Communications, she helps businesses across the print value chain—from manufacturers to PSPs—understand their audiences, improve their messaging, and sell more effectively. She highlights the importance of marketing, noting that many printers and software providers underestimate the effort needed to attract customers once a website or platform is launched. Joanne also discusses her collaboration with Printing Connect Online, helping PSPs join and benefit from greater industry exposure. The conversation touches on her book, Thriving in Chaos, which offers lessons from her 30-year career in marketing and advice for navigating change and challenges in business.

Automation doesn't only change production. It also changes the people who have to support the machines. At PRINTING United 2026 in Las Vegas, Morten B. Reitoft continues his visit with Meccanotecnica — or, as the company is known in the North American market, Book Automation — for a conversation about something that rarely gets the same attention as a new machine: service. And that service organization is changing. As Meccanotecnica has expanded from its traditional strength in book sewing into increasingly automated finishing solutions such as perfect binding and LYRA casing-in, the technical knowledge required to support customers has evolved as well. Where service calls historically might have focused heavily on mechanics, today's questions increasingly involve automation, electronics, software and communication between different systems. That changes the role of the service engineer. Remote connectivity has become an important first step. Rather than trying to understand a production problem from an email or telephone description, Book Automation technicians can connect directly to supported equipment, see what is happening and begin diagnosing a problem in real time. But remote service isn't intended to replace the technician. Morten asks whether video calls and remote connections can sometimes become a convenient substitute for having a strong local service organization. The answer is clear: remote diagnostics are another tool for qualified service engineers. The same people troubleshooting remotely are the technicians who will travel to the customer when the problem cannot be resolved from a distance. And plenty of situations still require someone standing beside the machine. The discussion also turns to another increasingly important challenge: making sophisticated equipment easier to operate. Meccanotecnica deliberately uses symbols and numerical information extensively in its user interfaces rather than relying on large amounts of written text. That makes operation more intuitive, reduces language barriers and allows similar functions to be represented consistently across different machines. It is another example of how knowledge is increasingly being embedded into the equipment itself. As automation increases, the machine needs to guide the operator through more of the production process. That becomes particularly important as printing and binding companies struggle to recruit highly experienced operators and increasingly need equipment that can be operated by people with less specialized knowledge. But service isn't only about fixing machines after they have been installed. Customer support also creates one of the most valuable feedback channels into research and development. Service engineers see how equipment performs in real production environments every day. They hear what operators struggle with, discover unusual applications and identify where seemingly small changes could make the machines easier or more reliable to use. That information goes directly back to the people developing the next generation of equipment. And in this case, that connection is particularly close, with experience from years working directly with Meccanotecnica's R&D organization now moving into the North American Book Automation service team. As Meccanotecnica expands its product portfolio, Book Automation's service organization therefore has to evolve with it. More automation means more software. More connectivity means better remote diagnostics. Easier user interfaces reduce dependency on specialist operators. And stronger communication between customers, service technicians and R&D ultimately creates better machines. The future of book production may be increasingly automated. But somebody still has to understand how everything works. Watch Morten B. Reitoft's conversation from the Book Automation / Meccanotecnica booth at PRINTING United 2026 in Las Vegas.

Workflow is becoming increasingly important in our industry and is an integral part of both pre-sales and after-sales. Joanna Wojciak Baiguini has great experience in both fields, as she has worked for Meccanotecnica in Bergamo for ten years - now it's time to move to the US to be part of the growth the company expects.

Good talking with Joan Casas about how the Spanish market perceives their new product launches. Fujifilm is launching several European novelties and unveiling them to the Spanish audience here in Madrid at the C!Print show. We delve into topics such as ROI, sustainability, and strategy that they see fit for the Spanish region.

At Printpack India 2025, Wayne Beckett speaks with Joakim Kranz, Sheetfed Sales Manager for IST Metz, about the company’s presence at the exhibition and its long-standing partnership with Heidelberger Druckmaschinen. Kranz highlights IST Metz’s role in supplying UV equipment for Heidelberg presses, emphasizing the importance of the Indian market and the company’s commitment to supporting sales in this price-sensitive yet rapidly growing region. The discussion explores IST Metz’s engineering support for India, with a global service team operating from Southeast Asia and Germany to provide post-sale assistance, repairs, and operational guidance. Kranz also explains the company’s approach to retrofitting UV equipment onto existing presses, as well as upgrading systems to LED technology, which represents the future of UV curing. With India’s expanding print industry and increasing demand for advanced UV solutions, IST Metz is well-positioned to continue its growth in the region. This conversation offers valuable insights into the evolving landscape of UV curing technology and IST Metz’s strategic focus on the Indian market.

Look back at March 2020. When the Covid-19 started in Thailand. I became tutor and speaker. One picture that I remember really well is: I was helping her who spoke to me. It made me know that other industries have troubles. And that Covid-19 hurts many businesses. This was the starting point for making the Printery Podcast. I interview a person in the printing business about how they solve their problems in the pandemic. Large format printing communication to set the hygiene in the hospital. And suggest this type of communications for the doctor. And sharing knowledge communication. I think like many people who say that printing is essential too in the crisis. Printing can deliver solutions quickly in the pandemic. I am thinking that print is essential in the crisis when the technology sector has grown. And there are more and more innovations. Printing - there will be more printing. Diverse, modern - it works. And printing is also a part of other businesses and people. My name is Jitngarm Pramaneenil. I live in Thailand. I am a podcaster at printery podcast. https://www.linkedin.com/in/jitngarm-pramaneenil-641584137/

At Printpack India 2025, Wayne Beckett will meet with Jitender Rohilla, the General Manager of Komori India, to discuss the company’s impressive growth and dominance in the Indian market. With a market share of 85% in commercial printing and around 60-65% in packaging, Komori continues to strengthen its position as a leading offset press manufacturer. Jitender Rohilla highlights Komori’s focus on publishing, commercial, and packaging sectors, emphasizing the increasing demand for high-end printing solutions. With India’s printing industry rapidly expanding, especially in the food and FMCG segments, Komori is set to install 60 machines this year, including 16 packaging presses with specialized configurations. The GL 40 Advanced EX Edition has emerged as a standout model in packaging, while the GL 437 remains the best-selling press in the commercial segment, with 22 units sold last year alone. One key takeaway from the discussion is the high rate of repeat customers. With 70% of sales at the exhibition coming from existing clients, this is a testament to Komori’s product quality and after-sales service. With 13 machines already confirmed within the first three days of the show, Komori India is experiencing one of its most successful Printpack events to date. For anyone interested in the latest advancements in offset printing and the future of India’s growing print market, this conversation offers valuable insights into Komori’s strategies, innovations, and continued success.

At Printpack India 2025, Wayne Beckett meets with Jitender Pal Singh, CEO of Kurz India, to discuss the latest advancements in embellishment technology and sustainability. With a bustling exhibition stand and record-breaking footfall, Singh discusses Kurz’s commitment to reducing environmental impact, including their breakthrough in reducing foil thickness from 12 microns to 6 microns. The conversation also covers the company’s latest innovations, such as the 60-degree box design concept, Silver Line technology, and, for the first time in India, digital foiling options. Singh provides valuable insights into the business considerations behind digital embellishment, addressing whether print service providers should secure customers before investing in new technology or take the plunge first. With over 125 years of industry expertise, Kurz India is at the forefront of guiding businesses toward the right solutions for their market needs. For anyone considering digital embellishment, this discussion offers key takeaways on market trends, customization opportunities, and the future of print finishing.

Jim Rosenthal has attended almost EVERY EFI Connect, and in this chat, with editor Morten B. Reitoft he gives many great reasons for why you should also attend. Jim Rosenthal is the President of PDC Graphics in Pennsylvania and delivers a mix of data-driven print using EFI technology. Jim Rosenthal also says that he has got good friends at EFI Connect that he considers family friends - and of course, he is going again in January - Let's Connect!

At Printing United in Orlando, Morten B. Reitoft from INKISH speaks with Jim Priebe from Lithone on the first day of the show. Although it’s still early, Priebe explains that his team is already exploring new technologies and looking for potential investments. He describes Printing United as the most important event for discovering not only what to buy now but also what to plan for in the future. Priebe shares that Lithone has recently begun implementing a digital storefront, marking a significant step toward greater automation and online integration. The company is in the process of setting it up and sees it as an essential part of its long-term digital strategy. In addition to software, Lithone is also evaluating new hardware solutions. Having recently added a few printers to their fleet, they are now considering further expansion and exploring digital routers to complement their production capabilities. Staying for the full duration of the show, Priebe plans to walk the floor, gather insights, and identify the right technologies to strengthen Lithone’s operations. The conversation reflects the company’s proactive approach to modernization, combining investments in both digital infrastructure and advanced production equipment to remain competitive in an evolving print landscape.

Our friends from SpencerMetrics have for ten years developed software, sensors, and other means to collect data from printing machines for customers to get better data for important decisions. At PRINTING United, we meet with Jim Martin, the President of Numo Manufacturing - a company specializing in merchandise. The company has their headquarter in Texas, but the 1,000 people operation is in Mexico - so even more important

Almost 30 years ago Jigish Chiniwala started his business developing solutions for marking and coding. Today the company delivers solutions to more than 30 countries from marking and coding to complex security solutions. In the interview, Jigish Chiniwala explains the journey, and we also learn that security can't rely on only one technology. Enjoy!

At FESPA 2026 in Barcelona, Wayne Beckett from INKISH speaks with Jez Hall from PrintIQ about workflow automation, MIS systems, and why connected production environments are becoming increasingly important for modern print businesses. Following the recent arrival of both Jez Hall and Dean Anderson at PrintIQ, the conversation focuses on growth, scalability, automation, and how MIS platforms are evolving from simple estimating tools into the operational heart of a printing company. The discussion explores web-to-print integration, modular software architecture, production control, inventory management, machine data collection, interactive job bags, and the growing importance of real-time visibility across the entire production workflow. Jez Hall explains how modern MIS systems help printers reduce administration, improve efficiency, identify profitability challenges, and automate processes that previously relied on manual paperwork and disconnected systems. A fascinating conversation about automation, workflow integration, digital production management, and why MIS platforms are increasingly becoming essential infrastructure for the modern printing industry.

Wayne talks to Jesper Ellebæk about the services offered by Jesmore in Denmark, who specialise in designing and manufacturing machinery precisely tailored to meet the unique demands of the printing industry.

After the Over the Skype conversation with XMPie Founder Jacob Aizikowitz it was interesting to gain insight to the real meaning of omnichannel related to a print innovation and marketing services business. So a number one candidate for a follow-up conversation is Jeroen van Druenen in Amsterdam, NL. Beside his job as CEO of Jubels — claim: smart printing. smart solutions. — Jeroen is as well member of the global Xerox Premier Partner network and President of the XMPie Unsers Group. Andreas Weber, CEO INKISH D-A-CH, raised some important questions because omnichannel is not a natural part of the DNA of printing companies. Jeroen shared some fantastic insights which are relevant to all of us in the D-A-CH region as well as in the rest of the world. --- Nach dem Over the Skype-Gespräch mit XMPie-Gründer Jacob Aizikowitz war es interessant, einen Einblick in die wahre Bedeutung von Omnichannel im Zusammenhang mit dem Geschäft mit Druckinnovationen und Marketingdienstleistungen zu erhalten. Ein Nummer-eins-Kandidat für das Folgegespräch ist Jeroen van Druenen aus Amsterdam, NL. Neben seiner Tätigkeit als CEO von Jubels — Motto: Smart Printing. Intelligente Lösungen. — Jeroen ist außerdem Mitglied des globalen Xerox Premier Partner-Netzwerks und Präsident der XMPie Unsers Group. Andreas Weber, CEO von INKISH D-A-CH, stellte einige wichtige Fragen, da Omnichannel kein natürlicher Bestandteil der DNA von Druckunternehmen ist. Jeroen teilte einige fantastische Erkenntnisse, die für uns alle in der D-A-CH-Region sowie im Rest der Welt relevant sind. LinkedIn Profile: https://www.linkedin.com/in/jeroenvandruenen/

Interview in Dutch - subtitles in English. Xeikon heeft een aantal nieuwigheden meegebracht naar de Drupa beurs en als partner van VIGC stimuleren zij graag de interactie met haar leden en met de grafische markt in de Benelux. We ontmoeten en maken kennis met Jeroen van Bauwel, Solutions Director bij in Lier(B) gevestigde XEIKON, een onderdeel van de Flint Group Digital. Als iemand met veel ervaring en een langdurige staat van dienst bij Xeikon, is hij dus de geknipte man om ons te updaten waar Xeikon vandaag voor staat. Wat mogen verder nog verwachten in de nabije toekomst inzake de digitale transformatie en duurzaamheid. Je verneemt het hier. — EN — Xeikon has brought a number of novelties to the Drupa fair and as a partner of the VIGC they are happy to stimulate interaction with its members and with the graphics market in the Benelux. We meet and get to know Jeroen van Bauwel, Solutions Director at Lier(B)-based XEIKON, part of the Flint Group Digital. As someone with a lot of experience and a long track record at Xeikon, he is the ideal man to update us on what Xeikon stands for today. What else can we expect in the near future regarding digital transformation and sustainability? You will find out here.

A state-of-the-art Workflow and easy integration with multiple partners as part of the print value chain are key to conquering the Print industry 4.0 arena. INKISH gets the unfiltered answers to very important building blocks in the strategy Xeikon is betting on. Our own Jacques Michiels conducts this really interesting talk with Jeroen Van Bauwel, Director Product Management of Xeikon.

Jeremy Wilson, Progress Services, told us that their decades-long relationship with both the ePS and Graphic Communications is based on the infrastructure they provide for database management. Today, that infrastructure and its supporting services help customers of every size ensure seamless data feeds among applications and integration across the production and business applications that drive the business.

EPS/EFI Connect 2022 is about piers, keynotes, and, of course, the product specialists that bridge customer demand to actual development. Jeramie Wilson from eProductivity Software (EPS) explains the mid-market to enterprise solutions in this film.

At The Durst Next event in Brixen, Wayne Beckett speaks with Jens Hopfgartner from Trafalgar about one of the most talked-about technologies at the event: humanoid robots and what they could mean for the future of industrial manufacturing and the printing industry. While the robot accompanying Jens attracted attention from almost every visitor throughout the event, the conversation quickly moves beyond the novelty. The humanoid on display is designed to demonstrate the direction robotics is taking, while industrial versions are already being prepared for real production environments. According to Jens, manufacturing facilities will be among the first places where humanoid robots become commercially viable, long before they find their way into everyday households. The discussion explores why production environments are ideally suited for this new generation of robotics. Flat factory floors, structured workflows, and trained operators create ideal conditions for robots that can move autonomously between machines, transport materials, load and unload equipment, and take over repetitive or physically demanding tasks. Rather than replacing people, the ambition is to allow employees to focus on work that requires experience, creativity, and decision-making while robots handle the heavy lifting. One of the most interesting aspects of the conversation is the role of artificial intelligence. Jens explains that the true value of these systems is not found in the mechanical body itself, but in the software controlling it. AI enables robots to understand their surroundings, learn from experience, adapt to changing environments, and communicate directly with manufacturing systems. Instead of performing only one repetitive task, future humanoid robots will be capable of carrying out a wide variety of activities throughout an entire production facility. The interview also touches on the timeline for adoption. While robots in private homes may still be many years away, industrial applications are developing rapidly. Standardised production environments make implementation significantly easier, and advances in AI are accelerating development at a pace few would have predicted only a few years ago. For printers attending The Durst Next event, this technology offered a glimpse into what future production facilities may look like. Combined with intelligent workflow orchestration platforms such as Kyveris, autonomous robotics could become a natural part of connected manufacturing environments where machines, software, and people work together more efficiently than ever before. A fascinating conversation about robotics, artificial intelligence, automation, and why the factory of tomorrow may arrive much sooner than most of us expect.

We are at SuperCORRExpo and meeting up with Jens Christian Christiansen, the CEO of BCM Transtech. At the show, BCM presented a new storage solution helping customers handle rotary dies and printing sleeves/plates in a super automated setup. The company has 25 years of experience and is a leader in its field - and a story on its own based on recognition from a FEFCO award in 1999. For now, enjoy the story from SuperCORRExpo.

We are at SuperCORRExpo and meeting up with Jens Christian Christiansen, the CEO of BCM Transtech. BCM presented a new storage solution at the show, helping customers handle rotary dies and printing sleeves/plates in a super automated setup. The company has 25 years of experience and is a leader in its field - and a story on its own based on recognition from a FEFCO award in 1999. For now, enjoy the story from SuperCORRExpo.

Blankets may not be as sexy as new machines, but they are essential to the quality of the production. General Manager Jens Brandt was pleased when INKISH reached out to him to talk about Kinyo’s blankets and the company, and more importantly, why it’s essential to have high-quality blankets. Enjoy the interview :-)