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In this 'Over the Skype' session, German Sacristan from Keypoint Intelligence share his insights about the printing market. Many good subjects. More interesting is the conversation about how printing companies should become relevant - but listen for yourself. As with all our ‘Over the Skype’ interviews, quality is limited to bandwidth, web-cams, and ability to literally LIVE mix the conversations. However, it works, and with Over the Skype, we will bring you more than 20 exciting people, and angles on the industry as it is right now. Enjoy!

At Fujifilm's Open House in Hanover, Illinois, just outside Chicago, Morten B. Reitoft speaks with German Sacristan from Keypoint Intelligence about some of the biggest trends shaping the future of digital printing. Fresh from a panel discussion at the launch of Fujifilm's new Revoria PC2120, German shares his perspective on the technologies currently driving conversations throughout the industry. While faster presses, expanded color capabilities, substrate versatility, and automation remain important topics, German believes that Artificial Intelligence may ultimately have the greatest impact on the future growth of print. Interestingly, the discussion moves beyond AI as a production tool. While predictive maintenance, workflow automation, and efficiency improvements are already becoming reality, German sees an even bigger opportunity in using AI to simplify the creation of personalized marketing campaigns. For years, brands have recognized the value of personalized communication, but the complexity of producing highly targeted campaigns has often limited adoption. AI has the potential to remove many of those barriers and make sophisticated, data-driven print campaigns far easier to execute. The conversation also explores the relationship between toner and inkjet technologies. As inkjet quality continues to improve and manufacturers push into applications traditionally dominated by toner and offset, the question naturally arises: Will inkjet eventually replace toner? German explains why toner continues to play an important role for many print service providers, particularly where specific quality requirements, substrate flexibility, investment levels, and production volumes remain key considerations. Finally, Morten and German discuss how printers are currently adopting AI. While there is tremendous excitement around the technology, Keypoint Intelligence's research suggests that most print service providers are still in the early stages of exploration, experimenting with AI tools and learning how to apply them both operationally and commercially. A thoughtful conversation about AI, personalization, toner versus inkjet, and the opportunities that could help drive the next phase of growth for the printing industry.

At Printing United Expo in Orlando, Wayne from INKISH sits down with German Sacristan, Principal Analyst at Keypoint Intelligence, to discuss global print market trends and the insights Keypoint provides to the industry. German explains that Keypoint Intelligence is a global research and consulting firm primarily focused on the printing industry, headquartered in New Jersey and with offices in the UK and Japan. “We do market research, consulting, and printer testing,” he says. “Our clients range from OEMs and print service providers to paper merchants and finishing companies.” He adds that while many know Keypoint for its market reports, fewer realize the company also performs device testing—mostly on low- and mid-production printers—through its dedicated Cambridge testing facility in the UK. When discussing market conditions, German notes that the U.S. and Western Europe are experiencing print volume consolidation, as more print buyers move online. “That work is shifting away from small copy centers toward high-volume digital production,” he says. “Smaller PSPs are outsourcing more to reduce risk and avoid large capital investments.” By contrast, Asia-Pacific, Eastern Europe, and the Middle East/Africa markets remain more fragmented. “There, smaller PSPs are still thriving,” German explains. “They continue to invest in compact production printers, and online print adoption is slower. The offset crossover point to digital also differs because of lower ink costs in those regions.” Turning to the U.S., German observes that tariffs and rising costs—including materials, shipping, warehousing, and postal rates—are reshaping the landscape. “The price of print is increasing,” he says. “But instead of competing only on cost, printers need to emphasize value. Position print strategically within marketing and communication campaigns, and customers will pay more when they see the return on investment.” He agrees that convergence—printers branching into labels, packaging, or textiles—is real but not new. “Printers have always sought variety,” he says. “If they can expand their portfolio and cross-sell to existing customers, they will.” German concludes on a balanced note: “Print remains sustainable. Offset volumes are declining, but digital print continues to grow. The key is to identify where print fits best in the communication mix and keep demonstrating its value.” Wayne wraps up the conversation by recommending Keypoint Intelligence’s reports. “They’re detailed, data-driven, and honest,” he says. German smiles and replies, “That’s what we do—tell it like it is, and show where the opportunities still exist.”

Gerald Glaas talks to us about innovation in the development, design, and manufacturing of rotary tools, modules, and specialty machines widely used in film, foil, packaging, nonwovens, and paper converting industries.

Before coming to Tilia Labs, I began my career at Esko. Focused on the CAD and CAM side of the Esko business. At the time, one of the biggest challenges that was always prevalent in when we would call on these customers is like: layout creation. Back in 2018, a small startup company started coming up on the radar: Tilia Labs. We started hearing about them from our companies. And something that was really unique about what they were doing is that they were incorporating this cost aspect to lay out an imposition. But once digging into a little bit further, I realized that it's not just throw items onto a sheet or nine up on a carton on a press sheet and go. There's a lot more ways that we can optimize that. And really actually save a converter a lot of money. That was really new and interesting and exciting for me. Back in 2018 I kept following the company. Eventually met Sagen, the CEO. Thought he was a really interesting and exciting kind of younger energy in this industry. From there, it just kind of took off. I joined Tilia Labs in 2019. I joined with my colleague Tyler Thompson. We came over to really establish their sales organization. Their direct sales here in North America. I saw some recent stats that say on average, the prepress person is spending about 15 minutes on imposition per job. I think most people think of it as a necessary evil. Obviously, there's a lot more to it. She walked into my office and I had a glass of ice water sitting on my desk. And she had seen this glass of ice water there like a couple of days in a row. How many times do you refill this water glass? And I looked at her and I was like: I don't know, once a day, maybe. Whenever I'm thirsty. And two days later, I get this very, very large box from Amazon. And she brings it into my office and says, go ahead and open this up, it's for you. Inside is like the world's largest water bottle that I have ever seen in my life.

VP Global Sales Georg Riva from Müller Martini talks with Editor Morten B. Reitoft about how Müller Martini, over the years, has been able to constantly re-focus on the technologies in focus - i.e., moving from Newspapers to Digital print with everything in between. We also got a chance to talk about a super interesting solution at #HID25 where Müller Martini showed a solution where print from two vendors (HP and Heidelberg) are fed into one binding solution - amazing, and of course, we got to talk about Müller Martini's binding of the MAGS Daily published by INKISH :-)

At the Seiko Open Week 2022, George Boedler from Inkatronic develops unique inkjet printers for very different customers. Since Inkatronic delivers solutions to many different types of customers, they need to have a test device enabling testing of inks, printheads, substrates, etc., before building the actual machine, so Inkatronic developed their own. The test machine raised interest from other machine manufacturers and is today sold as a test device from Inkatronic. In the interview you will learn a lot from George Boedler, who with an engineering background knows what there is to know :-)

Genscom is a young and ambitious communications agency that focuses on personalized publications. With their online B2C and B2B platforms (www.happiedays.com, granniedays.be and krantjesmaken.be...), they offer private individuals and companies both the technology and the support needed for the creation, personalization, print, and the distribution of their publications, both online and offline. Genscom specializes in personalization and offers a free mobile app called “Lettr” (www.lettr.eu). It allows you to create, visualize, print, and distribute a newspaper on the go, together with friends, family, or colleagues. Genscom offers low print runs, from a single copy, and worldwide shipment services.

At the Graphics Canada show, INKISH talked to the Head of Global Product Marketing and Product Life Cycle, Andrew Gunn from Xerox, about something called Genesis. The great thing about Genesis is that it has become part of the XEROX DNA as it's about how Xerox customers and their customers can become more profitable using the Beyond CMYK+ technology and in the interview part in the same film with Global Product Marketing Manager Billy Stojanovski, talk about another theme with Xerox, 'Better Together.' 'Better Together' is very much about utilizing different types of technology, so you, for example, use one type of technology for covers and another for content - to optimize your profit. INKISH believes most PSPs already understand this, but by emphasizing this once again, Xerox is taking the lead in educating customers - that gives an A in our minds :-)

Smart Factories need powerful MIS systems to automate & communicate, where is it going? - By Geert Van Damme, CERM.

At FESPA in Barcelona, Editor-in-Chief Morten Reitoft speaks with Geert Pierloot from Summa about the company’s major relaunch, new branding, and the introduction of the new Vantage platform. More than just a new machine launch, Summa presents what it describes as a “rebirth” of the company, combining a stronger market position, updated branding, and ambitious plans for future growth in digital finishing and industrial cutting applications. The conversation explores how Summa focuses on productivity, ease of use, automation, and operator efficiency rather than simply raw machine speed. Features such as automatic calibration, blade recognition, workflow optimization, and open ecosystem integration are designed to reduce errors, save materials, and improve return on investment for print service providers and converters. The interview also addresses competition from low-cost manufacturers, European production advantages, customer profitability, and why Summa believes innovation and workflow intelligence remain the key differentiators in an increasingly competitive market. A fascinating discussion about product development, automation, industrial finishing, and why Summa believes the future belongs to companies that combine performance, simplicity, and workflow integration.

Interview in Dutch - subtitles in English. De bekende Apple-verdeler uit het straatbeeld in België en kind aan huis bij vele drukkerijen. Maar wie is de man achter de naam Lab9 en hoe ziet hij onze grafische branche verder evolueren? In deze VIGC-talks ontmoeten en spreken we met haar Ceo Geert Coolman. -- EN -- The well-known Apple distributor in Belgium and a regular at many printing companies. But who is the man behind the name Lab9 and how does he see our graphic industry evolving further? In these VIGC talks we meet and speak with its CEO Geert Coolman.

Gee Ranasinha is one of the best communicators in the industry, and you may know him from the short and precise videos he delivers on LinkedIn every Tuesday and Friday. They are essentially free learning about human behavior, how you manage your marketing, and advice about what to do and what not to do. We reached out to Ranasinha and asked him to speak at the NON-EVENT 2024 and this became one of the most recognized and spoken about presentations at the event, and now we are ready to share it with you. Enjoy. Remember to follow Gee Ranasinha on LinkedIn.

Gavin Rittmeyer talks about Martin Automatic's partnership with ETI Converting, Lemu Group, and Lundberg Tech, which saw them exhibit a complete printing and converting line at Labelexpo Americas 2024.

Gavin Chapman explains to Pat McGrew why eProductivity Software has chosen to exhibit for the first time at Hunkeler Innovationdays. Many customers looking for new hardware are often also looking for new software. Dig in, and learn for yourself!

Wayne from INKISH is at The Print Show in Birmingham, where he speaks with Gavin Blackmore from Morgana. Gavin shares that the first day of the show has been busy and positive, with a steady flow of visitors keeping the team engaged. Morgana has chosen to stand out with a modern and lively presence, moving away from the traditional grey suits image often associated with the industry. On the stand, Morgana is showcasing new technology, including the UK debut of the Digifold Ultra, which was first previewed at drupa. This next-generation machine can handle sheets up to three meters long, performing slitting, cutting, creasing, and folding in a single pass—eliminating the need for additional guillotine upgrades when handling long-sheet jobs. Morgana is also introducing its next generation of UV flood coating technology, which now uses LED lamps instead of quartz. The LED system delivers lower energy consumption, reduced heat, longer lamp life, and greater environmental benefits. Gavin highlights how Morgana, as part of the Plockmatic Group, has expanded its reach and product offering by integrating with companies like Renz, Watkiss, Intec, Argos, and KGS. The combined portfolio now covers an even broader spectrum of finishing solutions. He explains that R&D is a central driver of the group, with developments aligned closely to the needs of print engine manufacturers like Ricoh, Xerox, Canon, Fuji, and Kyocera. This ensures Morgana stays ahead with both inline and offline finishing solutions. Despite wider market challenges, Morgana is having a strong year in the UK, with August being their best month so far and overall performance well ahead of both budget and last year. Gavin credits the breadth of their product range, which allows them to serve everything from small print shops to large production houses looking for advanced finishing technologies. Reflecting on leadership changes, Gavin acknowledges the departure of long-time industry figure Ray, who was his boss for over 30 years. While it’s a significant change, he emphasizes that Morgana’s experienced team is well prepared to carry the business forward under new leadership. A conversation highlighting innovation, growth, and resilience in the finishing sector, recorded live at The Print Show in Birmingham.

International Sales Manager Gary Doman from GEW explains the advantages of using LED-UV and how GEW supports OEMs and the replacement market globally. With fast curing time and even higher quality on several substrates, the reason for buying a UV solution should be evident, and Gary Doman shares that the energy-saving cost (from other curing methods) practically pays for the change. This is a great story; dig in!

The media plays an immense role in the printing industry, and the trade-shows often rely on the promotion, marketing, and coverage of the trade-shows. However, the media also benefit from this symbiosis. Has the current situation with postponed and cancelled events influenced the media and the vendors' ability to get the information across to the PSP's? And with the new reality, will this be an opportunity or a threat to the trade media?

LinkedIn Profile: https://www.linkedin.com/in/gandhi-babu-59b57216/

At Intergraf Print Matters in Budapest, Morten Reitoft speaks with Gabriel Petrea following a panel discussion focused on sustainability, CO₂ reduction, and the practical realities facing the printing industry. The conversation explores how sustainability has evolved from a niche concern into a core business issue for printers, suppliers, and brand owners alike. Drawing on insights from the panel discussion, Gabriel reflects on the challenges of balancing environmental ambitions with commercial realities, highlighting the need for solutions that are both sustainable and economically viable. Morten and Gabriel discuss the role of legislation, customer expectations, and market forces in driving environmental initiatives throughout the print value chain. While regulatory requirements continue to influence decision-making, the discussion also emphasizes the growing recognition that sustainability is increasingly becoming an essential part of running a competitive and efficient business. The interview examines topics such as packaging, waste reduction, resource efficiency, recycling, and the broader environmental impact of print products. Particular attention is given to the importance of understanding sustainability holistically, recognizing that environmental performance often requires balancing multiple factors rather than pursuing simple, one-dimensional solutions. The discussion also touches on the role of suppliers, manufacturers, printers, and industry organizations in helping the sector adapt to changing expectations. Collaboration across the value chain is presented as a critical element for achieving meaningful environmental progress while maintaining the industry's commercial strength. A thoughtful conversation about sustainability, environmental responsibility, legislation, and the opportunities available to printers as they navigate an increasingly complex business and regulatory landscape.

We love Switzerland - its clean environment, friendly population, and nature that surpasses most places on earth. The trip from Zurich to Jordi in the small city of Belp, together with Peter Rickenmann, was a blast. When you arrive in Jordi, you soon realize that the company has a leg in the future and the past. Photos from the company's founding, a reception area featuring print samples, and a production area showcasing the technology that drives the company forward. Jordi is a commercial printing company, but it also operates an online business called printzessin.ch. Still, the marketing is also driven by creating stunning customer inspiration—just whau. We were invited by Koenig & Bauer to cover Jordi, and thank you. The Rapida 106 X is undoubtedly doing the job, along with the wealth of print, finishing, and other products from various vendors—but, of course, with the Rapida as the dominant centerpiece in the production.

LinkedIn Profile: https://www.linkedin.com/in/gabriel-gomez-291649145/

Oyama Fumiya with K.K. Irisu, a Japanese graphics supplier is in the DURST Demonstration Center for the first time. He explains his excitement as he has just sold his first DURST press and is looking to sell more into a hungry market. LinkedIn Profile: https://www.linkedin.com/in/fumiya-oyama-7469aa20b/

Kerry Labatt has been with Prisma Graphic in Phoenix for years but with five different positions/roles and has thrived with the company's growth. Visiting Prisma Graphic is truly interesting - the shielding between the entrance and reception area to the customer service people is one long arc with super nice samples of print done by Prisma Graphic - and they are GOOD. The company excels in several types of print, from offset to web-offset, to various types of digital print from inkjet to toner, and the facility is WELL laid out. We are visiting Prisma Graphic as they use Hunkeler equipment and their Screen 520 Truejet device - and Hunkeler kindly sponsored this film. Super nice company, and great to see a company that keeps investing in technology. In the film, you will learn how Kerry Labatt sees investments and when the time is right to do new ones! Enjoy!